ES Book a demo Book a demo
2026 guide · Simphony Technologies Group

AI agents for business.

What they are, what they handle in your company, what they cost and how to put them to work with control. With real prices.

Book a demoBook a demo Watch a team of agents work

A Mozart team of agents starts at $219 a month, all included.

Updated . Prefer a call?

Mozart unitThe computer your team of agents lives on.

+40%of agentic AI projects will be canceled by the end of 2027
168 hof coverage a week, within your plan's rules
8agents per company, working at once
$219a month for a Mozart team, with the AI included

Source of the first figure: Gartner, June 2025. The rest are published Mozart figures.

What it is

What is an AI agent?

An AI agent is a program that takes a goal and completes it on its own: it understands the instruction, decides the steps and carries them out in your tools. It replies to a client on WhatsApp, reads an invoice, fills in a form or prepares a quote. A chatbot holds a conversation; an agent finishes the work, under fixed rules and with a person who approves anything that commits the business.

The difference from traditional software is how it works. A classic program follows a fixed script. An AI agent understands natural language, adapts to cases nobody programmed one by one and combines several tools to finish a task. That's why people talk about agentic AI: artificial intelligence that acts, not only answers (general definition).

In a company, one agent is rarely enough. What works is a team: one that serves clients, one that coordinates and others that do the heavy lifting, each with its own craft and limits. That's the model behind Mozart, Simphony Technologies Group's team of AI agents.

  • 01 · Language modelUnderstands the instruction and reasons through the steps.
  • 02 · ToolsWhatsApp, email, browser, documents and your systems.
  • 03 · MemoryOf the business and every conversation, so it never starts from zero.
  • 04 · RulesWhat it can do on its own and what it must check with you first.
AI agent vs. chatbot

How is an AI agent different from a chatbot?

A chatbot answers questions inside a chat window; an AI agent carries out the work that comes after the answer, in your tools. Rule-based automation sits in a third place: it repeats a fixed flow and stops when a case it didn't expect shows up.

Talks

Chatbot

What it does
Answers frequent questions
Faced with a new case
Runs out of answers or hands off
Where it works
A chat window
Memory
The current conversation
Example
“We're open 8 to 6”

Repeats

Rule-based automation

What it does
Repeats a fixed flow in one system
Faced with a new case
Stops or fails
Where it works
One or two set systems
Memory
None
Example
Copying data from an email to a sheet

Finishes the work

AI agent

What it does
Completes goals end to end
Faced with a new case
Reasons the next step, within its rules
Where it works
WhatsApp, email, documents and web systems
Memory
Of the business and every client
Example
Reading the request, building the quote and leaving it ready for your yes

A chatbot is still useful for repeated questions. When the bottleneck is what happens after the answer (quoting, booking, logging, following up), what you need is an AI agent.

What it does

What tasks can an AI agent handle in a company?

AI agents pay off on tasks that repeat every day, follow criteria you can write down and eat up your team's hours today. These are the most common ones.

Customer service on WhatsApp

Replies in your brand's tone, day and night, and books appointments or visits.

A person decides: exceptions and sensitive cases.

Sales and quotes

Builds the proposal from your price list and books the follow-up.

A person decides: the final quote and discounts.

Documents

Reads PDFs, transcribes voice notes and builds minutes, reports and proposals.

A person decides: what goes out to a client.

Administration

Fills in forms, uploads invoices to portals and moves data between web systems.

A person decides: payments and approvals.

Coordination

Assigns the work and gives you the day's status in one line.

A person decides: priorities.

Your industry

Every operation has its own cases. See what we've built in our case studies.

A person decides: which process to start with.

How it works

How does a team of AI agents work?

You ask on WhatsApp, the way you'd text a colleague. The coordinator assigns the task, the worker it needs carries it out and the result reaches your phone. Anything that commits your company (final quotes, discounts, payments and posts) waits for your yes before it goes out.

  1. 01

    You ask

    Write to your team the way you already do, at any hour and from anywhere.

  2. 02

    It works

    The coordinator assigns the task and wakes the worker it needs. In your office, the proposal builds itself.

  3. 03

    You approve

    The proposal lands on your WhatsApp. You reply yes and it goes to your client, with the follow-up already booked.

Book a demo
The roles

What does each agent
on the team do?

Every role has its craft and its rules, and the rules are sealed: they can't be changed from a conversation. Workers switch on when there's a task and rest when they're done.

Reception

Talks with your clients in your tone, day and night, and books the simple things.

Hi, I'm the assistant at North Studio. Shall I book your visit for Tuesday at 3:00 PM?

The coordinator

Assigns the work across the team and gives you the status in one line.

Today: 14 conversations, 3 quotes ready and 1 waiting for your yes.

Documents

Reads PDFs, transcribes voice notes and builds reports and proposals.

I transcribed the meeting audio and left you the minutes as a PDF.

Browser

Searches, fills in forms and moves information across your web systems.

Uploaded the twelve invoices to the client portal.

Up to 8 agents per company. Workers switch on when there's a task and rest when it's done.

Pricing

How much does an AI agent cost?

It depends on how you get it. Cloud platforms usually charge per user, per conversation or per reply; custom development means paying for the project and then for operations; with an installed team like Mozart you pay a fixed monthly fee from $219, with the AI included.

Reception

$219 per month, plus taxes

2 agents plus on-demand workers

Your reception works day and night.

Operations

$419 per month, plus taxes

Up to 4 agents

Adds administration, documents or content.

Leadership

$729 per month, plus taxes

Up to 8 agents

The full team, with an agent dedicated to the leader.

Read the pricing guideRead the pricing guide See Mozart's plans

Setup is a one-time payment of $949. Every plan includes the Mozart unit, the AI within the plan's message volume, support and new versions. Prices exclude applicable taxes.

Your data

What happens to your data when you use AI agents?

Your team's memory, your documents, your credentials and your WhatsApp session live there. Simphony keeps no copy on any server of its own.

  • To think, each agent queries a language model through a commercial API, with only what the task needs and over an encrypted channel. That usage is included in your plan.
  • We sign a data processing agreement before installation and hand you the clause for your privacy notice.

What to ask any provider

  • Where does the agent's memory live, and who can read it?
  • What data goes to the language model, and over which channel?
  • Which actions does it take alone, and which wait for your approval?
  • How is everything removed if you end the contract?
Method

How do you roll out AI agents without failing?

With a metric, an owner and an exit defined before you start. Gartner expects over 40% of agentic AI projects to be canceled by the end of 2027, due to rising costs, unclear value or weak risk controls. All three causes can be prevented with five questions.

With Mozart, the answers are signed in a 30-day pilot with three metrics: messages resolved without you, time to first response and hours returned per week. If they're not met, you walk away with no penalty and we remove everything.

  1. 01

    Which metric will it move?

    A concrete number, measured today, with a target and a date.

  2. 02

    Who owns it?

    A business owner who reviews the result every week.

  3. 03

    What does each task cost?

    A range that adds model usage, infrastructure, integration and human review.

  4. 04

    What happens when it gets it wrong?

    What it does alone, what waits for approval and how each decision is logged.

  5. 05

    How do we exit if it doesn't work?

    A trial period and a written exit condition.

Delivered anywhere

Shipped to your office. Set up with you, wherever you are.

We ship the Mozart unit to any country and set it up with you remotely, around the way your company already works. Twelve years and more than 120 projects stand behind Simphony.

Ships to any country · Remote setup · Ongoing support
12years building technology for companies
120+projects delivered by Simphony
1remote setup, done together with you
In the press

What the press wrote about Mozart.

Coverage in Portafolio, ENTER.CO and El Ecosistema Startup, business and technology outlets in Colombia. Each article opens on the outlet's site, in Spanish.

FAQ

What companies
ask

It's a program that takes a goal and completes it on its own: it understands what you ask, decides the steps and carries them out in your tools, such as WhatsApp, email or your web systems. When something needs a human decision, it checks with you.

A chatbot answers questions inside a chat window. An AI agent does the work that comes next: it builds the quote, books the visit, logs the order or fills in the form, within the rules you set.

The ones that repeat every day and follow criteria you can write down: customer service on WhatsApp, quotes, reading PDFs and invoices, transcribing voice notes, entering data into portals and daily reports.

Yes. With Mozart, reception talks with your clients in your tone, day and night, books the simple things and checks with you on WhatsApp on anything that commits your company. It introduces itself as your company's assistant in the first message and never poses as you.

With Mozart, from $219 a month, all included: the Mozart unit, the agents and the AI within the plan's message volume. Setup is a one-time payment of $949. Prices exclude applicable taxes. The breakdown is in How much does an AI agent cost?

They take the repetitive work and cover the hours when nobody is available. Your people are free for what needs judgment, and decisions that commit the company still wait for a person's yes.

It is when the agent has fixed rules and human approval on anything sensitive. With Mozart, each agent's rules are sealed from setup and can't be changed from a conversation, and your credentials live on the Mozart unit in your office.

With Mozart, your team's memory, your documents, your credentials and your WhatsApp session live on the Mozart unit in your office, and Simphony keeps no copy on any server of its own. To think, each agent queries a language model through a commercial API, with only what the task needs and over an encrypted channel.

Reception replies with fixed rules and short answers. Anything that commits your company, such as final quotes, discounts, payments and posts, waits for your yes. Before you pay, you watch Mozart work on a case from your own company in the demo.

We ship the Mozart unit to your office, in any country, and set it up with you remotely: we connect your WhatsApp, configure your admin number, your plan's rules and the privacy step, and test three real tasks. Then the 30-day pilot starts.

No. You talk to your team of agents on WhatsApp, the way you'd talk to a person. We handle the technical side.

Simphony Technologies Group (STG), founded in Bogotá in 2014, built Mozart: a team of AI agents that lives on a computer in each client's office. It ships to any country and is set up remotely. Portafolio, ENTER.CO and El Ecosistema Startup covered Mozart in November 2026.

Your demo

Put your team to work.

In the demo you watch Mozart work on a case from your company, and together we define the three metrics for your pilot.

Book a demo

Opens WhatsApp with your message ready.

Prefer a call?

Three details and we'll message you within one business day.

Sources

Mozart prices as of November 13, 2026, published at simphony.com.co/en/mozart, in US dollars and excluding applicable taxes. Market figures are third-party and cited with their date. A guide by Simphony Technologies Group.

Book a demo